Does oNecklace really do free worldwide shipping? Yes, we can send your oNecklace purchase to most countries in the world.
Which shipping methods does oNecklace offer?
I have a special request for my oNecklace order. How do I do that? For every item there is a "Special Requests or Comments" box. Write your request as clear as possible and we will do our best to comply. Can I see the design of my name before I make my purchase? Yes! To get an exact design send us an email requesting your name in a desired font and the oNecklace graphic designers will gladly create a design for you. In what order do I place the letters for my monogram? Check out in Tips our handy Monogram Guidelines. It will guide you step by step to create your very own personalised monogram piece. What chain length should I order? Check out in Tips our post called Choosing the Right Necklace Length for help finding the perfect length for your chain. Can I personalise my oNecklace Order in other languages? We can personalise your oNecklace order with any language as long as you send us an example of the writing and letters. How can I change my order once it has been made? If you want to change your order you must contact us within 12 hours of placing the order. Go to contact us and send us message requesting the specifications of the change. How can I cancel an order? Once your order has been submitted we are immediately beginning the process of production of your personalised items. If you would like to cancel your purchase, the restocking fee is 30% of the total amount of the item. To cancel your order, please contact us Can I order a necklace with special characters (#, @, &, $)? You can personalise your necklace with any special characters when placing your order.
Is the oNecklace jewellery made out of true precious metals? Yes, of course! All of oNecklace precious metals are stamped with 14K (gold) stamp or 0.925 (sterling silver) stamp.
What is your return policy? You can return new, unopened jewellery sold by oNecklace.com within 60 days of delivery. Please note that there will be a 30% restocking fee on all items. I received my order but it is not correct. What do I do? If you have any issues with your order, make sure to contact us as soon as possible by sending us an e-mail to [email protected] so that we can move swiftly to correct the problem. If a resolution is not achieved, a full refund will be given back except for shipping and handling expenses.
I would like to sell your jewellery. How do we get in touch? Join our oNecklace Wholesale program. Check it out by clicking on Wholesale on the bottom of the screen. You will find there more information on our services. Contact us at [email protected] for more questions.